Affiliate Casestudies

Online Registration & Payments: Wagga Touch Association Case Study

Wagga Touch Association (WTA) is a large regional affiliate, located within the state of New South Wales, in the Southern Suns region. The association hosts numerous competitions for Men’s, Women’s, Mixed and Junior Touch at Jubilee Park, with various formats running in both Season 1 and Season 2 each year. To efficiently manage their competitions and member details, WTA is a significant user of the SportingPulse products (Sportzware Central and Sportzware Membership), provided to them through the benefits of their affiliation with Touch Football Australia (TFA).
 
Whilst visiting the SportingPulse website, WTA Administrator, David Baggio discovered a new solution to what can be a time-consuming and complicated process. Seeing the benefits of the new system, Baggio immediately rang SportingPulse to discuss the possibility of setting it up for his affiliate. Over time, and with the assistance of SportingPulse, the online system was set up, a business account was created, approval from the WTA Board was granted, registration forms were customised, and the new process was ready to be implemented in Wagga.
 
WTA decided to implement the SportingPulse Online Registration and Payments system to allow direct payments and registration from individual players, reducing the time spent going through financial records to identify who has not paid, and reducing the time spent having to chase team payments. WTA recognised that the online system required players to be individually responsible for their own registration, thus freeing up administration time and subsequently causing less hassle for committee members and the competition administrators.
 
“The ability to do Online Registration and Payments has helped our processes at Wagga Touch substantially, especially concerning the financial reporting aspects of our association. Online payments has provided us with an extensive reporting system, which easily makes it much easier to identify who has and has not paid, thus saving time for end of financial year reporting. Also the ability
to accept online payments via the Pay Pal system has helped us to minimise risk associated with having large amounts of cash on hand, and trips to the bank. By using PayPal, payments are directly deposited into our association bank account within two working days,” explained David Baggio.

 
It was a relatively smooth transition from the old process to the online payments, however as expected there was some adjustment time needed for identified participant groups of the affiliate. Overall, the feedback from the younger participants and members has been positive, as they are already familiar with making payments online for other aspects of their lives, such as online shopping, ticket purchases and so on.
 
WTA highly recommends the Online Registration and Payments system to all, other Touch Football affiliates, as it has drastically improved their financial processes and reporting; specifically in the collection of payments and it has also reduced the stress of processing transactions. However you must be aware of the business account conditions, set up with PayMySport, as the PayPal bank account does have a limit. Once that limit is reached, you must be prepared to provide proof of identity and other documentation to re-enter that account.
 
“Wagga Touch strongly encourages the Touch Football community to use this system. We are happy that we decided to implement this process.”

95% OF BUNDABERG MEMBERS PREFER ONLINE REGISTRATIONS AND PAYMENTS OPTION

Bundaberg Junior Touch Association started using the Online Registrations and Payments technology last season, to great success. Now realising the full potential and benefits of the technology, the future of the club looks bright.

Bundaberg Junior Touch Association (BJTA) is a regional affiliate, located within the state of Queensland, in the Central Queensland region. The association hosts junior competitions at Bundaberg West, with various competition formats running in both Season 1 and Season 2 each year. To efficiently manage their competitions and member details, BJTA is a significant user of the SportingPulse products (Sportzware Central and Sportzware Membership) provided to them through the benefits of their affiliation with QTA, who are linked with Touch Football Australia (TFA).

After reading about the payments software, Club President, David Bonser contacted SportingPulse to get help and to start the setup process. With the assistance of SportingPulse, the online system was set up, a business account was created, registration forms were customised and the new process was ready to be implemented in Bundaberg.

BJTA decided to implement the SportingPulse Online Registration and Payments system to allow direct payments and registration from teams and players, reducing time spent going through financial records, and reducing time spent having to chase outstanding payments. By implementing this system, BJTA have eliminated the hassle of trying to organise registration days, and eliminated the risks associated with cash handling therefore improving staff and club safety.

“We used to hold registration days at the beginning of each season; where those wishing to play would have to come and line-up to fill in a registration form (sometimes up to 4,000 individual forms) and make cash payments. This would sometimes go for hours, people would have to travel great distances to attend, people would get frustrated from waiting for long periods of time and staff would be exhausted. When we first decided to provide Online Registrations and Payments as an option, 95% of our members and participants registered and paid online, only 20 people turned up to the registration day,” said club President David Bonser.

It was a relatively gradual transition from the old process to the online payments, however as other affiliates have experienced, there was some adjustment time needed. Overall, the feedback from all participants, parents and guardians and other members has been positive. They now understand the necessity of collecting data and the benefits of being able to then use their data to send important club/competition news and updates as soon as they are available, for their convenience.

“It is definitely the best decision BJTA made. I’m surprised to hear more associations are not using it,” Bonser said.

BJTA highly recommends the Online Registration and Payments system to other Touch Football affiliates as it has drastically improved their financial processes; specifically in the collection of payments and the safety and stress associated with handling and processing transactions.

For further information on the Online Registrations and Payments program, please refer to the Affiliate Management Resource modules available via www.austouch.com.au or complete an electronic SportingPulse Product Enquiry form via their website.


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Lauren Atkinson
Affiliation Services Coordinator
Touch Football Australia
P: 02 6212 2800
E: lauren.atkinson@austouch.com.au

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“SportingPulse Online Registration and Payments has substantially helped us manage our financial reporting and minimise risk”

David Baggio
Wagga Touch Football Association (NSW)

Wagga Touch Football Association (NSW)

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